Vipcuci Privacy Policy

This Privacy Policy explains how vipcuci ("we", "platform", "vipcuci") collect, use, disclose, and protect the personal information you provide to us when using the website under the domain vipcuci.net and all related services.

This Privacy Policy applies to all vipcuci platform users, including visitors, registered players, and VIP members. By accessing or using the vipcuci platform, you consent to the collection and use of your personal information as described in this Privacy Policy.

Vipcuci complies with Personal Data Protection Act 2010 (PDPA) Malaysia and all related regulations. We take data protection responsibilities seriously and continually strive to uphold best practices in data management at every level of our operations.

Vipcuci collects various types of personal information from our users. Below are the categories of data we collect and how they are gathered:

Information you provide directly:

• Full name as stated on your MyKad or Malaysian passport.
• Date of birth for age verification (must be 18 years of age or above).
• A valid Malaysian mobile phone number.
• A valid and active email address.
• Malaysian bank account or digital wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX) for deposit and withdrawal purposes.
• A copy of your identity document (MyKad or passport) when requested for KYC verification.
• Any other information you provide when contacting our customer support team.

Automatically collected information:

• Device IP address and geolocation information.
• Web browser type, operating system, and device information.
• Platform activity logs including games played, bet amounts, and transaction history.
• Cookie data and similar tracking technologies (see Section 6).
• Login session details including time, date and session duration.

The personal data we collect is used for the following purposes, all of which are essential to operating the vipcuci platform effectively and securely:

• Account management: Creating, verifying, and maintaining your player account on the vipcuci platform.
• Identity verification (KYC): Verifying your age and identity in accordance with legal requirements and anti-money laundering regulations.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals of your winnings.
• Customer support: Responding to enquiries, resolving complaints and providing technical support.
• Platform security: Detecting and preventing fraud, money laundering, unauthorised access, and security breaches.
• Service improvement: Analysing usage patterns to improve the functionality, performance and overall user experience of the vipcuci platform.
• Marketing communications: Sending information about vipcuci promotions, bonuses and the latest offers — only where you have consented to receive them.
• Legal compliance: Fulfilling legal obligations, regulations, and directives from relevant authorities in Malaysia.

Vipcuci will not use your data for any purpose other than those stated above without first obtaining your consent.

Vipcuci takes a highly cautious approach when it comes to sharing your personal data. We does not sell, rent or trade your personal data to third parties for their own marketing purposes. However, there are limited circumstances in which we may need to share your information:

• Contracted service providers: Third parties that assist us in operating the platform, such as payment technology providers (including FPX, DuitNow, and digital wallet gateways) and cloud service providers. They are bound by strict confidentiality agreements and may only use your data for purposes we have specified.
• Game providers: Companies that provide slots, Live Casino, and table games on the vipcuci platform may receive the minimum technical data necessary to operate those games.
• Legal authorities: vipcuci will disclose personal data when required by Malaysian law, court order, or direction from a legitimate regulatory authority.
• Fraud prevention: In cases of suspected fraud or money laundering, we may share information with relevant law enforcement agencies or regulatory bodies.

Vipcuci implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• 256-bit SSL Encryption: All communications between your browser and vipcuci servers are encrypted using the latest TLS protocol.
• Secure data storage: Personal data is stored on firewall-protected servers with strict access controls — accessible only to authorised vipcuci staff.
• Two-factor authentication (2FA): vipcuci offers a 2FA option for player accounts as an additional layer of security during login.
• Continuous monitoring: Active 24/7 security monitoring to detect suspicious activity or unauthorised access attempts.
• Regular security audits: Independent security assessments are conducted regularly to identify and address any vulnerabilities.

In the event of a serious data breach that affects your rights or freedoms, vipcuci will notify you and the relevant authorities within the timeframe prescribed by applicable Malaysian law.

While we take all reasonable precautions, no security system is completely foolproof. You are also responsible for keeping your account password secure and not sharing it with anyone.

Vipcuci uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting statistical information on how users interact with our platform to help us improve performance and user experience. All such data is in aggregated form and does not identify any individual.
• Functional cookies: Remembering your preferences and settings (such as your preferred language and login details) to deliver a more personalised experience.
• Analytics cookies: Helping us understand how players use platform features such as slots, Live Casino, and Sports Betting for the purpose of ongoing improvement.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the vipcuci platform. For more information on managing cookies, please refer to your web browser's help documentation.

Vipcuci retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. The following are general data retention guidelines:

• Active account data: Retained for the duration your account is active, plus any mandatory retention period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and anti-money laundering legal requirements.
• KYC verification documents: Retained for the period required under applicable KYC regulations, typically 5 to 7 years after the business relationship ends.
• Customer support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Cookie and analytics data: Retained for a maximum of 13 months from the date of collection.

When personal data is no longer needed and there is no legal obligation to retain it, vipcuci will delete or anonymise that data in a secure and irreversible manner.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by vipcuci:

The vipcuci platform integrates certain third-party services to enable payment and gaming functions. These integrations include payment gateways for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as gaming software providers.

When you use these payment services, you are also subject to the privacy policies of the respective providers. vipcuci does not control and is not responsible for the privacy practices of these external entities. We encourage you to read your chosen payment provider's privacy policy before completing any transaction.

Should the vipcuci platform include any links to external websites in the future, visiting those sites is at your own risk and subject to their respective privacy policies, not this vipcuci Privacy Policy.

Vipcuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons.

When we make significant changes, we will notify you through one or more of the following methods:

• Email notification to the address registered to your account.
• A clear notice on the main page of the vipcuci platform.
• A pop-up notice will appear the next time you log in.
• Updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically so you stay informed about how we protect your information. Continued use of the vipcuci platform after any amendments to this Privacy Policy are published will be considered your acceptance of the revised policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how vipcuci handles your personal data, please reach us through the following channels:

• Privacy Email: support@vipcuci.net — please use the subject line "Privacy Policy Enquiry" to help us process your request faster.
• Live Chat: Available 24/7 within the vipcuci platform for general privacy-related questions.

Our team, proficient in Bahasa Malaysia, will endeavour to respond to privacy-related enquiries within 3 to 5 business days. For formal requests relating to data subject rights such as access, rectification, or deletion, the processing period is 14 business days from the date we receive your complete request.

If you are not satisfied with our response, you have the right to lodge a formal complaint with Personal Data Protection Department (PDPD) Malaysia which is the regulatory authority responsible for PDPA compliance in Malaysia.